Frequently Asked
Question
Below, you’ll find a collection of commonly asked questions about InfinitiPay. Should you require more information or have specific inquiries regarding InfinitiPay’s services, we encourage you to connect with us through the “Contact Us” button provided. Our team is readily available and eager to assist you with any additional support or clarifications you might need. Don’t hesitate to reach out as we strive to ensure a comprehensive understanding and seamless experience with InfinitiPay
What is InfinitiPay?
InfinitiPay is a comprehensive end-to-end business management solution designed specifically for Small, and Medium Enterprises (SME). It seeks to automate the day-to-day operations of a business and provide access to a curated ecosystem that addresses the needs of the SME. It has features such as sales management, inventory tracking, expense management, customer & supplier management, and much
How can I access InfinitiPay?
InfinitiPay is available as a mobile app, accessible on app store for iOS users and play store for Android users. InfinitiPay is also available as a web platform.
Does InfinitiPay have subscription fees?
NO, there are no subscription fees to get InfinitiPay. However, there are transactional charges applied when users move money out of their InfinitiPay wallets.
What business type does InfinitiPay support?
InfinitiPay supports all business types. However, InfinitiPay has categorized business into four types: Unregistered, Sole Proprietorship, Partnerships and Limited Company.
What do I require to sign up to InfinitiPay and activate an InfinitiPay wallet for my business?
To sign up to InfinitiPay all you need is an email address and telephone number. Further, to activate a Tier 1 wallet on InfinitiPay after signing up, you will require your ID (front and back) and a clear selfie with a thumbs up!
How much money can be held in an InfinitiPay wallet?
This depends on the wallet tier you activate. InfinitiPay has 3 wallet tier types each having its own per transaction limit, daily transactions limit and maximum wallet balance limit.
Is my data safe with InfinitiPay?
InfinitiPay takes data security seriously. The platform uses encryption to protect your business data, and access to sensitive information is limited to authorized users only. Regular backups and security measures are in place to ensure the safety and integrity of your data.
How can I get support or assistance if I encounter issues with InfinitiPay?
If you encounter any issues or require support, you can reach out to the InfinitiPay support team through various channels. You can contact them via email at [email protected], or phone at +254 111 189 999; the support team will assist you in resolving any queries or technical issues you may have.
Does the InfinitiPay provide training materials or resources to help maximize its functionalities?
Yes, click here to learn more about InfinitiPay by watching videos on how to maximize its functionalities: https://www.youtube.com/playlist?list=PLbUjXHqjqcB7d7li3GXwdiYr62LCH5pIT